Last Updated: 25th July, 2025

At Ashwa Coffee, we ensure the highest quality in our packaging and delivery. However, if you receive a damaged or tampered product, we are happy to help.

Return Conditions:

• Only applicable if the product was received opened or damaged.

• An unboxing video is mandatory (from the moment the seal is broken).

• Claims must be submitted within 24 hours of delivery.

Refund Process:

• Once your return is approved, we will initiate a refund to your original payment method within 7 working days.

Non-Returnable:

• Products once opened (without video proof).

• Taste or personal dislike does not qualify for returns.